During the month of May, 2013, the Department of Emergency Services processed 22,913 telephone calls; 791 fire incidents; 3,260 Emergency Medical Services (EMS) incidents; and 29,249 police incidents. The average dispatch time for fire and EMS was 1 minute and 35 seconds. The average dispatch time for police incidents was one minute and 30 seconds.
We conducted 382 formal quality reviews for telephone, radio, and emergency medical dispatch. The combined weighted average of 98% remains above the Department objective of 90% and well above the Pennsylvania Emergency Management Agency's requirement of 80%.
COMM-1, the Department's mobile communications vehicle, deployed twice during the month. The first time was in conjunction with the Incident Support Team (IST) for a barricaded subject in West Whiteland Township. The second was for a gasoline tanker fire in West Goshen Township.
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